Shipping Policy

⚠️ IMPORTANT NOTICE

Please note that, as this situation has occurred in the past, we kindly ask customers to carefully review our shipping and delivery times before placing an order.

If an order is placed without taking these timelines into account and the delivery does not meet your personal needs, we strongly advise not to initiate a chargeback through your bank. Chargebacks are handled by financial institutions, can take significantly longer to process (often up to 3 weeks), and may negatively impact our business.

Instead, we encourage you to contact our customer support team directly at valerionhouse@gmail.com

In such cases, we will promptly assist you and, where appropriate, arrange a full refund immediately, which will typically be received the same day or by the next business day, without unnecessary delays.

📦 Shipping Information

All our shipments are insured and trackable.
Every order is protected until delivery and can be tracked at any time using the tracking code you receive once your package has been shipped.

⏱ Delivery Times

Orders are processed and shipped within 4–5 business days.

Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.

After dispatch, delivery typically takes approximately 25–30 business days.

During busy periods such as promotions, sales, or holidays, processing times may be slightly extended. However, we always strive to ship your order as quickly as possible.

If a product is temporarily out of stock, we will notify you by email with the expected delivery timeframe or offer you the option of a refund.

📩 Customer Service

For questions or updates about your shipment, you can contact our support team at:
valerionhouse@gmail.com